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We take Responsible Gaming seriously. If i You have been diagnosed with a gambling disorder or ii You are undergoing treatment for a gambling disorder, You are not allowed to use our Facilities.
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In the event that the appropriate sports governing bodies confirm that active event manipulation has taken place on any event or series of events, We reserve the right, in our absolute discretion, to suspend any bets placed on such events, either by any individual identified as having possessed insider betting knowledge or information or by any other individual who in Our reasonable opinion is connected to, acting in conjunction with or in any way involved with such individual.
You must inform Us as soon as You become aware of any errors with respect to Your Account or any calculations with respect to any bet or wager You have placed or any currency conversion.
In the event of such error or any system failure or game error a divergence from the normal functioning of the game logic for whatever reason that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, or any currency conversion as applicable, ' Error ' We will seek to place all parties directly affected by such Error in the position they were in before the Error occurred.
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We reserve the right to declare null and void any wagers or bets that were the subject of such Error and to take any money from Your Account relating to the relevant bets or wagers, if there are insufficient funds in Your Account, We may demand that You pay Us the relevant outstanding amount relating to these bets or wagers.
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We become aware that You have used or attempted to use the Facilities for the purposes of fraud, collusion including in relation to charge-backs or unlawful or improper activity including without limitation, any manipulation of the multi-currency facilities ;.
We become aware that You have played at any other online gaming site or facilities and are suspected of fraud, collusion including in relation to charge-backs or unlawful or improper activity;.
You have 'charged back' or denied any of the purchases or deposits that You made to Your Account; or.
Further information on Facility Closure can be found here. Without limitation to section 16 , We are entitled to terminate these Agreements on seven 7 days notice or attempted notice to You at the email address You have provided to Us.
In the event of termination by Us, We shall give notice of the termination to You via email and, other than where termination is pursuant to section 16 , as soon as reasonably practicable refund the balance of Your Account.
Where We have terminated pursuant to section 16 , any payouts, bonuses and winnings in Your Account are non-refundable and deemed forfeited.
Termination of these Agreements will not affect any outstanding wagers or bets, PROVIDED that any outstanding wagers or bets are valid and are not in breach of these Agreements in any way.
The following Sections of these Terms and Conditions shall survive any termination of these Agreements by either party: 13, 16, 17, 18, 20, 21, 22, 23 and 24, along with any other Sections which are required for the purposes of interpretation.
You may be entitled to lodge requests for a temporary time-out or indefinite self-exclusion by using the responsible gaming function available on Your Account, via the Account, My Details, Responsible Gaming section of Your Account or by clicking here.
Upon indefinite self-exclusion the outpayment of the account balance less any bonuses in Your Account will be initiated, subject to the terms of this Agreement.
We reserve the right to take any of the above measures ourselves in respect of your Account in Our sole discretion.
If You have elected indefinite self-exclusion from any of the Platforms provided by any Group company, You acknowledge and agree that You are not permitted to open or use an Account with any other Group company 'Additional Group Account' during the self-exclusion period You have selected.
In the event that you have managed to open or use an Account with any of the Platforms provided by any Group company while you have elected to self-exclude, We will take all reasonable measures to prevent You from wagering any real money gameplay across our services within 48 hours.
In the event that we are able to link Accounts opened on a Platform provided by any Group company to self-excluded individuals, We shall take all reasonable steps to prevent access to that Account within 48 hours of becoming aware.
In the event of a breach by You of For the avoidance of doubt, in the event of a breach by You of All requests to reduce your deposit limit will be processed instantly.
You can set, or amend your deposit limits in the Responsible Gambling section of Your Account. Successfully registering with the GAMSTOP self-exclusion service will prevent you from accessing all online gambling websites and apps run by companies licensed as members of the service.
We will not be responsible for You failing to keep this information up to date. You can do this by Contacting Us.
Please note that We cannot process deactivation on Your behalf. In addition, in no circumstances will We be liable to You or any third party if You are able to access Your online accounts or open new online accounts during a period of self-exclusion under the GAMSTOP self-exclusion service for reasons outside of Our reasonable control.
Once you have confirmed your new limit, it will become effective. If You have any complaints about any aspect of Our conduct of the Facilities, You must submit Your complaint to Us as soon as is reasonably practicable following the date of the original incident to which the complaint refers by contacting Customer Support in the first instance.
Complaints may not be raised via social media. It is Your responsibility to provide a complete summary of Your complaint with all relevant details, including but not limited to specific transaction details; exact date, time and time zone; any screenshot or video material you may have; copy of received promotional material; etc.
To the extent that you are dissatisfied with the resolution provided by Customer Support to your complaint within the process stipulated in Any notice We give to You save as otherwise set out herein will be sent to the email address that You provide when You register Your Account.
It is Your responsibility to give Us notice of any changes to this address through the 'Change Email' facility in Our software and to regularly check Your email account for emails from Us.
The final position will be provided via email within eight weeks from the time it was received, unless You fail to engage with the complaints process in a timely manner.
In the event that more information is required from You, this period would be paused until such time that You provide it, at which point the process would continue from where it had previously stopped.
We will then write You a final response email on the matter. To the extent that You are not satisfied with Our final response through the complaints procedure stipulated above You may contact our alternative dispute resolution ADR provider, eCogra if you are an EU citizen.
The ADR service is free of charge. Please note that eCOGRA may reject complaints referred for dispute resolution on the basis they are frivolous or vexatious.
We may share Your personal data with any of our agents who may only use such data for strictly the same purposes as We shall specify and within the terms of these Agreements.
These recordings will be Our property and may be used as evidence in the event of any dispute or to improve customer services. These Agreements shall be governed by and construed in accordance with the laws of Gibraltar.
You irrevocably agree to submit to the exclusive jurisdiction of the courts of Gibraltar for settlement of any disputes or matters arising out of or concerning these Agreements or their enforceability.
If any part of these Agreements is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of the Agreements, which shall remain valid and enforceable according to their terms.
We reserve the right to transfer, assign, sublicense or pledge these Agreements, in whole or in part, to any person but without Your consent where You are notified of such assignment by email, and provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under these Agreements.
Except insofar as these Agreements expressly provide that a third party may in their own right enforce a term of these Agreements, a person who is not a party to these Agreements has no right under local law or statute to rely upon or enforce any term of these Agreements but this does not affect any right or remedy of a third party which exists or is available other than under local law or statute.
For the avoidance of doubt, each member of the Group is an intended third party beneficiary of these Agreements.
You fully understand and agree to be bound by these Agreements and as amended by Us from time to time. We may amend these Agreements at any time by emailing You notification of the new terms.
If any amendment is unacceptable to You, Your only recourse is to cease gambling and terminate Your Account in accordance with Section Your continued use of the Facilities following such thirty 30 day period will be deemed binding acceptance of the amendments.
It is Your sole responsibility to review these Agreements and any Notifications each time You play.